Won’t people complain when I deliberately treat some people better than others? Won’t I be accused of favoritism? Yes, they will complain. Yes, you will be accused of favoritism. That’s okay. Consider where the complaints...
Yes, it is discriminatory. If some people do better work than others do, then they should get more recognition. The better, more productive employees will get more freedom to act and more Post-its saying ‘‘Thanks’’...
How do I actually use recognition? Is there more to it than just saying, "Thanks . . . nice job"? Yes, there is more to it, but not much more. The most important—and most ignored—requirement...
No. In fact, praise has very little to do with true recognition of good performance. Have you ever noticed how people react to praise? Not very graciously, most of the time. Praise a house or...
I don’t have a budget for awards to recognize people. How can I recognize their good performance if I can’t demonstrate financially that we appreciate good work? Money is only one of your options in...
No. If you recognized good performance every time someone did something right, you’d have no time to do anything else, and they would get bored by it. The key is to make the recognition you...
No. Don’t do it. Employee-of-the-month programs are a notoriously bad idea. Tell Me More The problem with employee-of-the-month programs is not so much with the concept, but with the execution. The concept is a noble...
Yes. Recognizing good performance is the single most important motivation tool managers have at their disposal. It is cheap (usually free), is universally liked, and results in an increase in desired performance. Tell Me More...
Six techniques have a predictable effect on increasing an individual’s motivation: 1. Create opportunities for achievement and accomplishment. 2. Allow people freedom, discretion, and autonomy in doing the job. 3. Provide opportunities for learning and...
Where does money fit into this scheme? Pay is the ringer in the motivation equation. It is the one factor that shows up as both a source of satisfaction and a source of dissatisfaction. People...
The first responsibility of a manager in the performance execution phase is to create the conditions that motivate. The second is to eliminate performance problems. We’ll devote all of Building Performance Excellence to the methods...
No. The performance log, in whatever form you keep it, is your private and informal record of how people have done in their activities on the job. You may find it worthwhile to have your...
How should I keep track of employees’ performance? Should I keep a journal? And should I record day-to-day performance or just note the exceptional positive and negative events? The method isn’t all that important. What...
The employee has one primary responsibility: Get the job done. There are, however, several others: Solicit performance feedback and coaching. Communicate openly with your appraiser on progress and problems in achieving objectives. Update objectives as...
Essentially, performance execution consists of two major responsibilities for the manager. The first is to create the conditions that motivate people to perform at an excellent level. The other is to eliminate performance problems when...
Once the performance-planning phase has been completed, it’s time to get the job done—to execute the plan. Performance execution is the second phase of an effective performance management process. For the individual, the critical responsibility...