The most frequent complaint I hear from leaders is that they would like their staff members to assume more responsibility for the organization and initiate ideas and action on their own. While there are often very good reasons the staff members don’t do this, embedded either in the leader’s style or the organizational culture, it is interesting to hear that most leaders want their staff to take more initiative. They don’t want to be the only one leading.
When I was at the University of California at Berkeley in the early sixties, a confrontation between the police and students erupted over the subject of free speech. The confrontation happened in the student plaza while the ad hoc student leadership and the administration negotiated the issues elsewhere. I was one of the hundreds of followers supporting the student leadership. By nightfall hundreds of police and thousands of students on both sides of the issue had amassed. The atmosphere was growing ugly with stink bombs and epithets being hurled at the demonstrators. It looked like the helmeted police would charge into the demonstrators to break up the sit-in. There was a person who was blind and children in the crowd. I was concerned that people would be hurt.
Joan Baez, the folk singer and political activist, was performing at the Greek theater on another part of campus that evening. She had recently achieved national fame. I called the hotel where celebrities stay in Berkeley and left her a message describing the situation. I asked her to come to the site of the confrontation, expressing the hope that by having a prominent figure present more restraint would be exercised and violence could be prevented. Though she didn’t know me, she responded and appeared a little while later. While she made her presence known, each side restrained itself until a settlement was reached and everyone voluntarily dispersed. I learned the power of taking initiative without formal authority.
Unfortunately, I have not always assumed that much responsibility. Recently, I found myself disappointed by the quality of meetings my company held. The meetings consumed a lot of expense and time as people came from two continents, yet seemed to cover the same ground each year in an uninspiring format. I complained about it to the organization’s founder and president, but did nothing else to change it.
Then I had the opportunity to use a self-assessment instrument and was startled to find how disaffected I had become with the president. This flew in the face of my self-image as a positive, contributing team member. I was challenged to assume responsibility for the situation rather than complain while it deteriorated.
I drafted a memo to the other participants in the company meetings and told the president that I intended faxing it to each of them. He supported the initiative. The memo explained what a terrific opportunity I saw in our annual meetings and offered a creative idea for taking better advantage of the meetings. I asked for their feedback. Nearly all replied, several with ideas of their own which I felt improved on mine. Out of this process, and to the president’s delight, we constructed a new, stimulating, and valuable format for part of the meeting.
By assuming responsibility for our organization and its activities, we can develop a true partnership with our leader and sense of community with our group. This is how we maximize our own contribution to the common purpose. Assuming responsibility requires courage because we then become responsible for the outcomes—we can’t lay the blame for our action or inaction elsewhere.
But before we can assume responsibility for the organization, we must assume responsibility for ourselves. I had to recognize my disaffection and do something to change it. I had to assume responsibility for my own growth. We cannot remain static ourselves and expect to improve the organization.
In this chapter I explore the responsibility a courageous follower takes for self-development and for the development of the organization. Though we coordinate our activities as appropriate, we also take actions independently of the leader to forward our common purpose.