Questions During A Crisis

Now reread the answer to the last question. Probably the team you assembled in response to that question will continue to deal with the results of asking this question. There’s one more thing to focus on. In a time of crisis, when emotions are high, it’s tempting, yet disastrous, to promise things you hope you [...]

Crisis creates fear, and the only way I know to quell fear is with information. Your job as a leader during a crisis is to be visible, approachable, accessible (see the comments on the previous question), and the fount of all information. Impossible, you say. I guess I agree. It’s impossible, and yet a leader [...]

In a crisis this question will mean different things to different people, and that’s perfectly okay. Some people will assume that you’re asking about their physical well-being and will answer from that perspective. Some will assume you’re asking about their mental state and will answer that way. Still others will give you credit for thinking [...]