Organization Must Haves

Question I want to do senior leader rounding more often but have always felt uncomfortable about it. I feel I’m intruding on staff who may be very busy dealing with patients, etc. Could you help me with key words or any other tips? Answer First, hold your department leaders accountable for scheduling you. Once the [...]

Question We have hardwired nurse manager and department manager rounding and are ready to take the next step to implement senior leader rounding. Any advice? Answer If department leader rounding is hardwired, you are definitely ready for senior leader rounding. Just follow the nine steps below: Identify someone in senior leadership to champion this effort. [...]

Question Our unit managers are resisting our attempt to hardwire rounding. The resistance may be linked to our requirement that each manager “track” his or her rounding. Is it important to track rounding—i.e., to have managers report where and when they are rounding and pinpoint any unsolved problems? Or, is it sufficient to rely on [...]

Question What are we doing wrong? We are rounding. We are having focus group meetings. We are desperately trying to make improvements and changes. We have been at this for a year now. Employees are still negative and are talking to us less and less. Physicians feel we are being too hard on the employees [...]