How Can I Improve Physician Relationships

Question I am a member of a surgical group and would very much like to take some of these principles into my office. Has anyone attempted this? If so, I’d like a little guidance. Answer Yes, we have seen physicians take these principles into their offices with excellent results. In the span of two years, [...]

Question If we are supposed to buy into the idea that we can all make a difference, and that we are all in it together, then why do we have a separate team for doctors? Answer Yes, there is a separate team for employees, but the reality is the physician is an independent member of [...]

Question Some of our physicians complain that when RNs or clinicians call for change of meds, review test results, etc., the caller does not have all the pertinent info about the patient. Physicians are then put on hold, which frustrates them immensely. Is there a checklist that an RN/clinician can use before picking up the [...]

Question Disruptive physician conduct has become a concern at our facility. Have you encountered any methods or practices that have proven successful regarding this issue? Answer I have several suggestions: Involve physicians on the Service Teams where appropriate. Ask physicians to model behavior consistent with your organization’s standards of behavior and sign a written copy [...]

Question What are the drivers for physician satisfaction in the hospital setting? Answer The key drivers are quality, efficiency, input, appreciation, and telling the truth. Specifically, physicians want the following: Quality: Assurance that their patients are receiving quality care. Efficient Operations: Lab results should be on charts when physicians do their rounding, operating rooms should [...]