E-Learning Case Studies

You are the HR manager for Consolidated Call Centers, Inc., and your company outsources call centers for other businesses around the world. You have 5,000 call-center employees in seventy-five different locations. You need to train the call-center employees on a number of legal compliance issues such as sexual harassment, bribery, corruption, privacy, and diversity. You [...]

You are the head of research for ChemCALResearch Associates, a chemical research firm with about 1,500 chemists and chemical engineers at five research locations in three time zones. Your training goal is to communicate leading-edge research among all your chemists. This is beyond the communications that happen in formal scientific publications. You’re aiming for something [...]

You are the HR manager for CrescendoForte, Inc., a management consulting firm with 4,000 consultants working at consulting engagements with clients at geographic locations all around the world. You have been negotiating with several healthcare providers over the past six months to improve the health- care benefits for CrescendoForte’s employees. Negotiations have been successful, and [...]

You are the HR manager of We-Do-Lots-of-Important-Stuff, Inc., and your company hires about 700 new employees each year— about half directly from college and about half as professional hires with related job experience. Most of these employees will be mobile workers, and you will seldom see them in a company office. Each employee needs to [...]

You are the sales manager of Really Kool Hardware Products, and you hire at least fifty to sixty salespersons each year who need training in the basics of “how to sell.” This is not just training in “how to sell your company’s products” but training in basic sales techniques. These new employees are generally college [...]

You are the CEO of Worldwide E-Consultants, a services company specializing in all manner of IT computer services and consulting. You have 3,000 employees at seven different locations in six time zones. Many of your employees, although not your key employees, were recruited primarily for their technical skills with the hopes that their professional skills [...]

You are the HR manager for MultiPRODUCTS Inc, a medium-size company with 10,000 employees working in the high-tech services market. Many of your employees are highly skilled in their specific area of expertise, but their technical breadth is often lacking. For example, you’ve found that many of your C++ programmers are deficient in networking and [...]

You’re the sales manager for Ace Products, Inc., and you’ve just purchased new handheld Internet devices for your 400 salespeople nationwide. The key application on the new handheld device is the sales tracking application. Salespeople will input data about each sales call, and upload it to the central server at the end of the day. [...]

You’re a VP at Virtual Nuts & Bolts, a multinational conglomerate that owns companies involved in a number of different businesses, from manufacturing to high-tech management consulting, to e- business software. Virtual Nuts & Bolts has company-defined competencies (also called “in-house certifications”) for positions like: Project Managers IT System Administrators Consultants … and so on [...]

You’re the certification compliance officer for Acme Control Company. Your company employs 1,000 engineers who work at power plants all over the world. Your engineers are certified by an outside agency to work on power plants. They can perform their work only if they continue to be recertified by that agency each year. There is [...]

You are the VP of Sales for Amalgamated Widgets, Inc., a multinational company that sells high-tech widgets as subcomponents in other high tech products. You have 800 salespeople in 20 countries all over the world, and you are getting ready for a major product launch. Your new Red Widget 1100 product line will be available [...]