How Can I Get Things Back on Track After I Have an Argument with an Employee?
Conflicts don’t arise without cause, and they usually don’t disappear until that cause is addressed. If the conflict isn’t resolved, or at least its effects aren’t tempered, then the conflict can return and even escalate.
Consequently, to get things back on track, you have to attempt to put the conflict behind you, which means putting an end to it. To accomplish this:
- Make an effort to understand the other person’s viewpoint.
- Look for a basis of agreement.
- Find a solution.
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Make an effort to understand the other person’s viewpoint. Whether you are upset with another person or that person is angry with you, the same advice is applicable. You need to hear out the other person. Ask why she thinks that way. Even paraphrase what was said to be sure that you understand. It doesn’t mean that you agree, only that you now know where the other individual is coming from.
Look for a basis of agreement. You may not agree with the other person’s viewpoint, but you need some starting point for discussion. It may be solely that the other person is upset by your behavior or that you are angered by his. Don’t dredge up past grievances. Rather, acknowledge a problem and a need to improve your relationship.
Find a solution. The third and final step is to show your willingness to close the gap in thinking or otherwise eliminate the differences between you. This means identifying a solution that is acceptable to both of you.
Thereafter, treat the other individual as you would if no conflict had arisen between you.